Our Commitment to You
How we serve you during a significant business disruption
Each day at American Century Investment Services, Inc.,* our goal is to focus on expert money management and deliver on your expectations - including times of uncertainty. We do this by thoroughly planning how we will meet your needs during a significant business disruption, e.g., a building, city-wide or regional event. The result is a business continuity plan that outlines the steps we will take if an emergency arises, so that we can continue to provide you essential services. Our plan is reviewed annually and updated as necessary. To help you understand our plan, we've highlighted key points below.
Continuing to serve you
We will relocate employees and the appropriate technology to alternate processing facilities to address any interruptions and enable rapid recovery.
Communicating with us
Under normal conditions, you can contact us by telephone, email, our website, fax, U.S. mail and in person at one of our Investor Centers.
If you are unable to contact us by any of these standard methods, use the following alternate contact information. Please note this contact information is only to be used in the event of an emergency.
American Century Investments
P.O. Box 419200
Kansas City, MO 64111-6200
Although anticipating emergency situations is unpleasant, it is our commitment to you to have a strategy in place and to keep you informed. We appreciate your business and look forward to serving you in the future.
* American Century Investment Services' primary responsibility is to establish and maintain business relationships with its customers, including order taking and entry. American Century Services Corporation, a registered transfer agent, provides the execution, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities.